It’s easy to say you care for your customers. Here’s how we back it up.
Today’s world is flooded with businesses promising exceptional customer service, and assurances that you’re at the forefront of their work. Whilst we don’t want to avoid saying that, we don’t want to give the impression we’re writing it for the sake of it.
Good business practice comes first from combining a passion (that’s Bi-Fold Doors & Windows!) with a focus on the client, and that’s where our Customer Care Policy comes into play.
Customer Care Policy
Our first step to providing first-class service is perfecting our ability to listen.
If you have concerns around how a project or product has been finished, then please get in touch as soon as possible. Whilst Bi Fold Doors UK Ltd pride ourselves on our exceptional team of professionals, it is a sometimes-complicated field, where things can go wrong.
We’re aware of this, and always want to fix any problems that arise. Don’t hesitate to contact us if you’re not 100% thrilled with the final outcome.
Taking Actions to get it Right
We always review feedback, and provide ongoing training to make sure we’re never stagnant in our service.
Any feedback we can get off our customers – good and bad – is vital to our work, and we constantly review not only feedback we’ve had, but how we’ve responded and whether that met your expectations.
Feedback is also used to highlight areas of necessary training, and we appreciate your help in ensuring our team continues to be leaders in their field – the supply and installation of high-quality, Bi-Fold Doors, Roof Systems & Windows throughout the UK.